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Frequently Asked Questions
General Questions
As a jewellery concierge service - we come to you! We schedule private personal one-on-one appointments with our clients to shop and guide you to your perfect piece of jewellery.
Whether it’s sourcing or customizing— let us do the work, while you do the shopping. Contact Us to schedule an appointment.
Custom jewellery is our specialty! We walk our clients through our custom design (and redesign) process and handcraft your perfect piece of jewellery locally at our atelier in downtown Toronto.
Choose from precious natural stones and metals, coloured enamels, personalized engraving - whatever your style, we can customize a piece to suit you.
If you already have your eye on a Jared Brown piece but wish you could select your own stones, change the metal, or modify the size, we are happy to help make your piece uniquely yours. Contact us!
Many of our pieces of one-of-a-kind creations that aren't often restocked. If you have questions on a specific item that is sold out please contact us.
People often need to get their rings resized due to a variety of reasons and depending on the ring style we can resize your ring.
Please contact info@jaredbrowndesigns.com.
For jewellery purchased at Jared Brown Designs we offer repair and jewellery cleaning services.
Please contact info@jaredbrowndesigns.com.
Please note that item prices are subject to change without notice based on variables such as gold and diamond market prices. We do not offer price adjustments.
Unless otherwise noted, all the jewellery we design and manufacture which is available to shop on our web store is made with natural mined diamonds or gemstones.
On request, we can source lab diamonds for our clients. If you are seeking a lab diamond please contact us for more information.
We continue to believe diamonds should be purchased as a sentimental piece whether you choose a lab or mined diamond.
Similar to mined diamonds, lab diamonds last a lifetime and with their inherent value they have the same opportunities as mined diamonds; the opportunity to pass-down generationally, the freedom to re-design and re-use, and the choice to wear forever.
The technology that allows us to create lab diamonds is relatively new, and as the jewelry industry and diamond market continues to respond to lab diamonds the prices will continue to fluctuate. For this reason it is difficult for us at Jared Brown Designs to guarantee the value of lab diamonds.
Orders, Shipping & Sales
As soon as you place an order, you should receive an email confirmation to the email address you entered. You will also be notified when the order ships.
If you did not receive an email, please check your junk folder.
If you need to change or cancel your order, please contact us immediately at info@jaredbrowndesigns.com. Include your order number and “Change to Order” in the subject line.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
We unfortunately cannot add items to an existing order. Please place a new order for the item and contact us immediately at info@jaredbrowndesigns.com.
We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order and will do our best to ship all your items together.
In stock items will ship in 5-7 business days after purchase. We will email you with tracking information when your order has been sent.
If your order is a rush, please email info@jaredbrowndesigns.com and we will do our best to prioritize your order.
If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser.
If the issue persists, please contact your credit card company to ensure there are no holds placed on your card(s).
We offer exchanges or store credit within 7 days of receipt of purchase. We do not provide refunds. All returns and exchanges require approval, please contact us to initiate an exchange or store credit within 7 days of receipt of purchase.
All sales are final for special order, custom, and bridal jewellery - including ready-to-buy and bespoke engagement rings, wedding bands, and eternity bands.
We are here to help with all your jewelry care needs!
What should I know about fine jewellery care?
While our diamonds and solid gold are handcrafted to last a lifetime, dirt and grime can build up overtime requiring gentle care and periodic polishing with wear.
We recommend cleaning/polishing your diamond and solid gold jewelry every 6-12 months or on a need-to basis.
As a general rule, jewelry should always be the last thing you put on and the first thing you take off. We recommend removing jewelry of any kind when swimming, bathing, sleeping, working out, or doing any strenuous activity.
Avoid letting your jewelry come into contact with oils, lotions, perfume or hairspray - this will help keep jewelry clean and protect from damage such as abrasions and reduction of lustre. If your jewellery is made with gemstones such as opal, moonstone, pearl, or green emerald then I suggest that these pieces avoid contact with water and extreme heat to protect the gemstones integrity.